When consultation involving people with disability results in welcoming, inclusive and accessible experiences.

PDA’s President/WA Director, Andrew Fairbairn, and PDA Member, Clare Gibellini, were recently involved as accessibility consultants for WA’s P&N Bank.

In efforts to improve banking accessibility, particularly for people living with disabilities and neurodiverse customers, features include sensory-sensitive spaces (where lighting and sound can be adjusted to create a calming environment), iPads loaded with children’s games, accessible service desks and wall-mounted TV screens positioned for visibility from a wheelchair are available.

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