Building Inclusive Public Services: Guide on Disability Inclusion

Physical Disability Australia
Links/Advisory Services/Resources
Jul 2025

“Public Services International (PSI), in conjunction with the International Labour Organisation (ILO), has launched a comprehensive Guide on the Inclusion of Persons with Disabilities in Public Services.

The guide highlights successful case studies where public services unions have made meaningful progress in disability inclusion, while also offering clear pathways for improvement where gaps remain. As organisations representing public services workers, unions hold a strategic position to champion decent work for persons with disabilities—not only benefiting these workers directly but also contributing to more accessible and inclusive public services for all.

The guide reinforces that disability inclusion in the workplace is not merely an ethical obligation but a crucial component of social justice and decent work—principles that both PSI and the ILO have championed for decades. By providing practical resources for public service unions, we aim to accelerate progress toward workplaces that are open, safe, stable, inclusive and accessible for all workers.”

To read the Guide in its entirety, please visit:

https://www.pda.org.au/wp-content/uploads/2026/03/Trade_Union_Guide_on_the_Inclusion_of_Persons_with_Disabilities_in_Public_Services_access-copy.pdf

PDA’s Vice President/ACT Director, Paul Williamson, was part of this project.

Physical Disability Australia (PDA) is a national peak Disability Peoples Organisation run by and for people with physical disability, advocating for equal opportunity, inclusion and human rights across Australia. Established in 1995, PDA represents the voices and lived experiences of its members to influence policy, engage with government, and drive meaningful change, ensuring people with physical disability are respected, empowered and able to participate fully in all aspects of society.